Quality, Safety and Business Continuity

What is the connection?

The connection is the loss of business arising from problems in these areas

Customer complaints, accidents and unplanned disruption are all things that businesses seek to avoid, because they can cost money and hard-won reputation.

Below are just some of the common problems arising from poor management of Quality, Safety and Business Continuity.

Common elements found in businesses without management systems

Quality

Safety

Business Continuity
Unwanted
outcomes
 Product failures,
dissatisfied customers
 Accidents, injuries,
industrial illness
 Business Shutdowns
reduced capacity
loss of business
Affected
parties
 Customers Employees, contractors,
visitors, members of
the public		 Customers,
Owners,
Employees
Direct
financial
impacts
 Lost production,
redesign costs,
changing processes,
increased inspection		 Fines,
compensation		 Loss of
revenue
Indirect
financial
impacts
 Lost business Lost production,
equipment and
process redesign,
equipment replacement		 Lost revenue,
loss of customers

Typical management system standards that can be applied:-

Quality

Safety

Business Continuity
Standards
 ISO9001 HSG 65
OHSAS 18001		 BS25999

Costs do not stop at replacing products or paying compensation and fines. There are also the costs of lost production, and management time spent dealing with the problems. The unquantifiable costs are the lost business and the loss of goodwill.

By applying good management practices, businesses can prevent many of these problems from occurring.


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